Troubleshooting Common Issues
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Troubleshooting Common Issues

9 min read·April 17, 2026·KittyLaunch

Troubleshooting Common Issues

Meta Description: Fix common KittyLaunch problems involving launches, verification, Add-ons, Reviews, Deals, comments, analytics, and product status. url-slug: troubleshooting-common-issues

Use this guide to identify common product and account issues. Start with the section that matches the message shown in KittyLaunch.

Product creation and launch issues

The product form will not open

  • Confirm that you are signed in.
  • Complete any community support requirement shown on the screen.
  • Refresh the page.
  • Sign out and sign in again if the session has expired.

Step 1 will not continue

Check all required Core Details fields. Common missing items include:

  • website URL
  • tagline
  • short description
  • full description
  • category
  • pricing type
  • logo

Review any field-specific error shown below the form control.

Launch options are disabled

Read the notice beside Launch Settings. The product may require:

  • completed badge verification
  • an available Free Launch week
  • selection of Skip the line or SuperKitty
  • a valid future schedule date

Save the product as a draft if you need time to complete the requirement.

The selected week is full

Free Launch follows weekly capacity. Choose the next available week shown by the calendar.

Skip the line and SuperKitty bypass the normal weekly capacity. You may upgrade the product from the Launch Plan section.

Launch Now shows a warning

The weekly competition uses Monday through Sunday in UTC. Launching later in the week gives the product fewer competition days.

Keep Launch Now if that date fits your plan, or choose the suggested Monday.

A paid Launch Plan is missing after checkout

  • Return to the payment success page.
  • Allow the confirmation check to finish.
  • Refresh the Product Dashboard.
  • Check that you purchased the plan for the correct product.
  • Contact support with the product URL and payment reference if the plan still shows Free Launch.

Badge and verification issues

Read Verified Product Benefits and How to Get Verified for the full verification flow.

Badge not detected

  • Confirm that the badge is on the official product domain.
  • Open the page in a private browser window.
  • Confirm that the page does not require a login.
  • Check that the badge link points to KittyLaunch.
  • Remove nofollow, sponsored, or backlink-blocking attributes.
  • Publish the website and clear its cache.
  • Run the scan again.

Badge not detected on a JavaScript website

Confirm that the badge is included in the deployed application. A local preview does not count.

KittyLaunch performs best-effort checks for JavaScript bundles, Framer, and Wix. Request manual review and include the exact public page URL if the scan still fails.

Verified status disappeared

A badge-verified product may lose verification after the badge is removed or repeated scans fail.

Restore the badge, publish the website, and run verification again. Payment-verified Skip the line and SuperKitty products follow their paid verification record.

Manual verification is still pending

Manual reviews are normally processed within 48 hours. Confirm that the submitted page remains public during the review.

Deal issues

Read Why Add Deals to Your Product for every required Deal field and redemption method.

Deal form will not submit

Check these requirements:

  • Title is present.
  • Discount Label is present.
  • Promo Code or Custom Deal URL is selected.
  • The selected redemption field contains a value.
  • The Custom Deal URL uses the official product domain.
  • The validity acknowledgement is checked.
  • An enabled end date contains a valid date and time.

Deals section is unavailable

Deals require Verified status. Complete badge verification or confirm that the paid Launch Plan has been applied.

Custom Deal URL is rejected

The Deal URL hostname must match the official product website hostname. Use a page under that domain.

Deal was reported

Test the code or URL. Update or remove an expired, incorrect, misleading, or unsafe Deal.

KittyLaunch may remove invalid Deals and apply moderation for repeated abuse.

Review and Product Comment issues

Read Why Invite Users to Review Your Product for Review invitations, highlighting, and Testimonial Embed.

Review form will not submit

A Review requires a star rating and written content accepted by the form. The reviewer must use an eligible signed-in account.

Copy the current invite link from Product Dashboard, Reviews. Replace older saved links in emails or templates.

Testimonial Embed is unavailable

The product must be verified. Highlight at least one Review, then copy the embed code from the Reviews area.

Highlighted Review is missing from the embed

  • Confirm that the Review still exists.
  • Confirm that it is highlighted.
  • Refresh the website containing the embed.
  • Check that the latest embed code is installed.

Product Comment will not post

  • Confirm that the account is signed in and eligible.
  • Remove empty content.
  • Keep the comment within the displayed character limit.
  • Refresh the product page and try again.

Reply will not post

Replies support one level. Reply to the top-level Product Comment. A reply cannot receive another reply.

A comment disappeared

The author, product owner, or KittyLaunch moderator may have removed it. A deleted top-level comment also removes its replies.

Spotlight/Featured ticket issues

Purchased ticket is missing

  • Open Dashboard, Add-ons, Spotlight.
  • Check the account used for checkout.
  • Refresh after payment confirmation.
  • Check Available tickets.
  • Contact support with the payment reference if no ticket appears.

Ticket cannot be applied

Check that:

  • the ticket status is Available
  • you own the selected product
  • the product is not banned or promoted to KittyDir
  • the requested date is accepted by the form
  • the license key is copied exactly, including letter case

Scheduled Spotlight does not appear today

Review its start and end dates. A scheduled ticket appears in the Featured placement during its active period.

Ticket says Used

A Used ticket has completed its scheduled placement and cannot be applied again.

Highlight issues

Highlight does not appear after payment

  • Return to the Highlight success page.
  • Wait for payment confirmation.
  • Refresh Product Dashboard, Add-ons, Highlight.
  • Confirm that the subscription belongs to the intended product.

Highlight says cancellation scheduled

The subscription remains active through the current billing period. The Dashboard shows its end date.

Select Resume before the end date if you want recurring billing to continue.

Renewal payment failed

The placement is paused after a failed renewal. Update the payment method or start the subscription again from the Dashboard.

Highlight disappeared after KittyDir promotion

KittyDir products do not remain on normal KittyLaunch public placements. The existing subscription is scheduled for cancellation through the directory promotion process.

Read Highlight Guide for subscription status details.

Review Article issues

Review Article checkout is blocked

Check that:

  • you own the product
  • the product is not banned
  • the product has not been promoted to KittyDir
  • no active Review Article order already exists for that product

Order still says In progress

Typical delivery is within seven days from confirmed payment. Check the order status in Product Dashboard, Add-ons, Review Article.

Published article link is missing

Refresh the Dashboard. If the order says Published without a link, contact support and include the product URL.

Read Review Article Guide for order states.

Analytics issues

Analytics totals look delayed

Allow time for recent events to process, then refresh with the same date range.

Spotlight or Highlight traffic also appears in All

This is expected. All contains combined analytics. The placement tab contains the related subset.

Similar Products traffic is missing

The source appears after KittyLaunch records a qualifying visit from a Similar Products placement.

Delisted, Directory, and banned status

Product is Delisted

Open the Dashboard notice and complete the requested website, badge, or listing correction. Run the relevant check and follow the restoration instruction.

Product is marked Directory

The product has been promoted to KittyDir. Owner editing and public KittyLaunch product actions are blocked. Use the KittyDir link and support contact shown in the Dashboard.

Read What Happens When Your Product Is Promoted to KittyDir.

Product is banned

Review the moderation notice. Use the stated appeal route if you believe the decision is incorrect.

Payment processing issues

Payment remains in processing

Keep the confirmation page open and try its status check again after a short wait. Avoid starting several checkouts for the same product.

Checkout expired

Return to the product Dashboard and start a new checkout.

Payment completed but the feature is missing

Send support:

  • account email
  • product URL
  • feature or plan name
  • payment reference
  • screenshot of the confirmation page

Do not publish full card or bank details.

Before contacting support

Include:

  • account email
  • product URL
  • exact error message
  • steps that led to the error
  • browser and device
  • screenshot, if relevant
  • payment reference, if relevant

This information helps support locate the correct product and event.

Read Product Dashboard: Manage and Analytics to identify the related product status, tab, and analytics source before contacting support.

FAQ

Should I refresh the page first?

Yes. Some issues are temporary or caused by stale browser state.

Where should I start?

Use the exact error message to choose the related section in this guide.

Should I start another checkout if payment is processing?

Wait for the existing confirmation first. Several checkouts may create confusion about the correct payment reference.

What information should I send to support?

Send the account email, product URL, error message, relevant steps, and payment reference if payment is involved.

Should I send card details to support?

Send only the payment reference supplied by the checkout or receipt.

Can support restore a deleted product?

No, deletion is meant to be final.